Cassidian Communications (formerly PlantCML), The leading provider of mission critical communications and response technology for public safety business continuity and homeland defense

Customer Care Program Update

One of the PlantCML Customer Care Program functions consist of telephone surveys to customers that recently installed a new call processing solution. These surveys occur at various intervals post-installation, as well as a follow-up on outstanding issues.

In the first six months of this program, post installation surveys have averaged the responses on the left, based on a scale of 1 - 5, with five being very satisfied.

As of July 31, 2009, the average product satisfaction scores on completed VESTA Pallas and VESTA CS surveys were 4.5 and 4.3 respectively on a scale of 1 - 5.

 New Installation Satisfaction Survey Results (February 2009 - July 2009)

PlantCML Achieves ISO 9001-2008 Certification

PlantCML has achieved International Organization for Standards (ISO) 9001:2008 certification for its Quality Management System for its corporate location in Temecula, California. ISO 9001-2008 is also approved as an American National Standard by the American Society for Quality. Earlier in 2009, the PlantCML Canadian facility in Gatineau, Quebec, and subsidiary Dialogic Communications Corporation (DCC) in Franklin, Tennessee, were also certified to ISO 9001-2008. All locations were independently audited and certified by NSF-ISR,  a recognized world leader in standards development and certifications serving manufacturers operating in 80 countries.

PlantCML presents the Aurora™ 1.0 MIS solution, our powerful Next-Generation Management Information System (MIS) for Public Safety. The Aurora MIS solution presents a comprehensive new management tool designed to deliver a complete view of incident response capabilities, improve business operations, and help call centers do more with less.

More than a Historical Reporting System

As a comprehensive MIS solution, Aurora offers a number of groundbreaking features that enhance the ability to gather, organize, data-mine, and report on call center metrics. Advanced cross-tabular reports allow users to customize the data content and presentation to fit specific needs. In addition, the Aurora MIS solution includes an ad-hoc reporting engine that allows the PSAP to develop specialized views of business operations. Aurora plays an important role by improving efficiencies in staffing, standard operating procedures and information management.

Improves Operational Efficiency through Targeted Metrics
The Aurora MIS solution allows resource-constrained call centers to maximize the efficiency of their staff and resources in order to optimize the performance of the call center. It allows for benchmarking of current emergency response operations with the goal of effecting continuous individual and collective performance improvements over time along highly targeted Key Performance Indicator (KPI) metrics.

A True NG9-1-1 MIS Solution

The Aurora MIS solution is designed specifically to meet the fast-evolving needs of next-generation emergency response agencies. It presents an evolving "living platform" rather than a static feature set with the objective to continuously add capabilities and reset the competitive bar concerning expectations of a comprehensive, next-generation MIS solution. 

Key Benefits

• Converts massive amounts of data into useful decision-making information
• Provides a holistic view of consolidated incident management information
• Defines key performance indicators based on agency-specified metrics
• Identifies specific problem areas with drill down ability for root-cause analysis
• Creates dynamic, flexible reports on-the-fly meeting specific agency needs

 Key Features

• Near real-time grid with detail pane
• Event association (automatic/manual)
• Advanced, cross-tabular reporting engine
• Preconfigured report templates
• Flexible ad-hoc reports
• Custom grouping and filtering
• Customized report library
• Scheduled reports/shift-based reports
• Browser-based application
• Web-based training

The initial release of the Aurora MIS solution supports the PlantCML VESTA® call processing solution. Future versions of the Aurora MIS solution will support additional PlantCML CTI platforms.

Visit plantcml.com for more information

APCO in Las Vegas - PSAP Tours Deemed Successful

PlantCML, in collaboration with Verizon, co-hosted the PSAP Tours this year during the 75^th APCO International Annual Conference & Expo. Attendees had the opportunity to visit Henderson Police Department and Las Vegas Metro Police Department to see the latest state-of-the-art facilities and call processing solutions. If you were unable to attend one of the tours, you can read about each facility at plantcml.com.