Cassidian Communications (formerly PlantCML), The leading provider of mission critical communications and response technology for public safety business continuity and homeland defense

When you require technical assistance, our Technical Services team is prepared to help.

Cassidian Communications Technical Services

NSS Support:

Chat with NSS Technical Support
Phone: 888.322.4200
International: 615.794.2307
Fax: 615.790.1329
Website: http://support.cassidiancommunications.com

For The Communicator! NXT, The Communicator! 9, GeoCast Web and NetNotify solutions:

Phone: Toll-Free or Internaltional, opt 1
E-mail: support@cassidiancommunications.com 

For REVERSE 911

Phone: Toll-Free or Internaltional, opt 2
E-mail: help@reverse911.com  

For Frontwave IVR:

Phone: Toll-Free or Internaltional, opt 3
E-mail: ivrsupport@dccusa.com

Technical Services Business Hours

Gatineau, QC, Canada - 8:00 AM to 5:00 PM EST
Temecula, CA, USA - 6:00 AM to 5:00 PM PST
Franklin, TN, USA - 8:00 AM to 5:00 PM CST (Frontwave, The Communicator! NXT, GeoCast Web and REVERSE 911)

After-hours requests for assistance are returned expeditiously by on-call technicians. Click here for issue escalation