Cassidian Communications (formerly PlantCML), The leading provider of mission critical communications and response technology for public safety business continuity and homeland defense

Introducing Sentinel^® Patriot^® 3.0 Service Pack 6
IP solution for flexible, remote call handling and maximum redundancy

The Sentinel^® Patriot^® call processing solution is a robust, standards-based solution designed for progressive call centers with advanced NG9-1-1 demands. Designed around a distributed IP (Internet Protocol) architecture, it features a fully integrated IP-PBX with redundant servers and no single point of failure supporting a full suite of computer telephony features including built-in ACD (Automatic Call Distribution) and ANI / ALI (Automatic Number / Location Identification).

The IP-based Sentinel Patriot solution delivers geo-diverse 9-1-1 call processing capabilities to emergency call center operations with up to 100 call-taking positions and 150 trunks.

As a true IP solution, the Sentinel Patriot solution allows critical infrastructure to reside in multiple locations, giving call takers full mobility to remotely provide assistance, access data sources, and connect with supporting agencies. The Sentinel Patriot solution delivers true geo-diversity of components and personnel, ensuring fault-tolerant operations, which may be further augmented with fully featured remote laptop positions and the Sentinel^® CommandPost^™ mobile call processing solution, enabling backup and overflow call processing from any location against virtually any eventuality.

The Sentinel Patriot call processing solution integrates easily with third-party radio and PBX systems, and other PlantCML applications such as mapping, Computer-Aided Dispatch and selective routing for a completely customized solution trusted by hundreds of public safety agencies across North America.

The Sentinel Patriot solution has recently surpassed 200 public safety installations supporting over 1,000 call-taking positions.

With over a dozen significant new features and capabilities in Sentinel Patriot Service Pack 6, the best NG9-1-1 solution just got better!

For further technical details, refer to the PCN. Visit plantcml.com to read more on the Sentinel Patriot and Sentinel CommandPost call processing solutions.

PlantCML^® Next-Generation Webinar Now Available for Viewing 

On October 29, 2009, PlantCML^®, along with NICE Systems and Winbourne & Costas, Inc., conducted the "Building a Roadmap to NG9-1-1" webinar. Due to technical difficulties in the original session, the webinar was re-recorded and is now available for viewing.