VESTA SL-100. Advanced call processing solution for emergency call centers
In the emergency 9-1-1 environment, call processing is increasingly more difficult as call management and distribution of emergency personnel becomes more complex. Key to streamlining these processes and procedures is a technologically advanced, fully integrated call processing solution, VESTA® SL-100.
Ideal for central office (CO)-based, campus-style call centers, the VESTA SL-100 solution is a computer telephone integration (CTI) software application working in conjunction with Nortel Networks SL-100 telecommunications switching system. The solution is ideal for any call center utilizing the SL-100 infrastructure and desiring a feature-filled/robust CTI application.
The VESTA SL-100 solution is an “intelligent” telephone console, designed to provide additional functionality to the Nortel Meridian Business Set (MBS) on a standard PC platform. The VESTA SL-100 solution supported line type is the Nortel proprietary Meridian Digital Centrex (MDC), which carries analog voice simultaneously with data over voice.
The VESTA SL-100 solution provides a call record output for all calls. Through the use of our NG9-1-1 MIS solution, Aurora®, this information can be stored in a database to be exported to spreadsheet programs. Designed to operate in a client/server environment, the VESTA SL-100 solution can run in a network or standalone mode. Its flexibility allows user interaction and provides the ability to customize the look and feel to meet user needs.
- Key Benefits
- Highly flexible program
- Customizable solution for call takers
- Robust CTI application
- Key Features
- The call hold feature allows a call taker to hold a connection
- Supports alternative location information providers from a single enhanced ALI Service
- Complies with federal requirements for multi-level precedence preemption (MLPP)
- Traceable call history provides information about previous calls with the same calling number
