VESTA Pallas. NG9-1-1 complete, preconfigured and integrated solution for emergency call centers with up to 24 positions.
Today’s emergency call center operations must balance emergency response and administrative responsibility. To ensure maximum efficiency in both areas, call centers need a highly versatile call processing solution that delivers true IP-PBX functionality and seamless software integration.
The NG9-1-1 VESTA® Pallas™ call processing solution is a flexible, feature-rich computer telephony integration (CTI) solution that combines KSU/PBX capabilities, VoIP gateway functions, Quality of Service (QoS) data routing and management information system (MIS) features into a single, consolidated workstation.
As a completely preconfigured, fully integrated solution, the VESTA Pallas solution delivers scalability and growth for small- to mid-sized call centers. It is characterized by seamless incorporation with other Cassidian Communications solutions, including the ORION™ ARIES® computer-aided dispatch (CAD) solution, the ORION™ Vela® mapping solution, and the Aurora® management information system (MIS), in addition to numerous third-party applications (i.e., digital logging recording).
- Key Benefits
- Proven and reliable NG9-1-1 call processing solution
- Handles up to 24 call taking positions
- Deploys as a hosted solution for smaller sites operating together
- Extremely cost effective; immediate ROI
- Key Features
- NG9-1-1 compatible application
- FCC Wireless Phase I and Phase II compliant
- Private emergency network (PEN) interconnection
- Supports Avaya (Nortel) 1120E and 1140E IP phone sets
- High availability framework (HAF) helps ensure system uptime
Download the VESTA Pallas Product Bulletin
Download the VESTA Satellite Services Product Bulletin
