Cassidian Communications (formerly PlantCML), The leading provider of mission critical communications and response technology for public safety business continuity and homeland defense

VESTA CS. Advanced NG9-1-1 IP telephony for emergency call centers

In the emergency call center environment, call processing is becoming increasingly more complex, especially for high tech, high volume operations. Call takers must simultaneously handle increased request for service capacity while employing multiple applications for immediate, coordinated response. Today’s call centers need a NG9-1-1 technologically-advanced, fully-integrated solution, such as the VESTA® CS call processing solution.

The VESTA CS solution is a server-based, full-featured IP PBX specifically designed for emergency operations with 15 or more call taking positions. The VESTA CS solution combines the Cassidian Communications proven computer telephony integration (CTI) solution, VESTA®, with Avaya’s Communication Server 1000. The VESTA CS solution also features sophisticated call routing, automatic call distribution (ACD) with options including queue-based, skills-based and Network ACD, along with enhanced administrative control capabilities.

Centralizing call center functionality, the VESTA CS solution allows call takers to easily control a variety of critical communications applications from a single, consolidated desktop. Its advanced client/server architecture supports an unprecedented level of integration with computer-aided dispatch (CAD) solutions, such as the Cassidian Communications ORION™ ARIES® solution, mapping, radios and other third party technologies (i.e., digital logging recording).