Sentinel Patriot. NG9-1-1 CTI solution for advanced emergency call centers
Emergency call centers require flexible and reliable communication for effective incident management. Remote and redundant handling of 9-1-1 and administrative calls is no longer a luxury; it is a necessity. The Sentinel® Patriot® call processing solution is a robust, standards-based software solution based on a distributed IP architecture featuring a fully integrated PBX with redundant servers and no single point of failure. The Sentinel Patriot solution also offers a full suite of computer telephony features, including automatic call distribution (ACD), automatic number identification (ANI) and automatic location identification (ALI) capabilities.
Supporting the needs of 9-1-1 and administrative calling, the Sentinel Patriot solution’s embedded PBX offers its ACD capabilities, including overflow handling and multiple call management schemes, bringing efficiency and balance to any emergency call center.
As an IP solution, the Sentinel Patriot solution allows critical infrastructure to reside in distributed locations. It gives call takers full mobility to remotely provide assistance, access data sources or connect with supporting agencies. Delivering true geo-diversity of components and personnel, the Sentinel Patriot solution ensures fault-tolerant call processing in virtually any situation.The Sentinel Patriot solution integrates easily with third-party radio and PBX systems, along with other Cassidian Communications applications.
- Key Benefits
- Brings modern, IP functionality to public safety and private security operations
- Offers highly flexible configurations to meet specific on premise or remote call processing needs
- Ensures maximum redundancy through the physical distribution of critical components
- Utilizes standard, off-the-shelf servers, routers, etc. for a wide range of performance and pricing options
- Key Features
- Supports up to 100 call taking positions, and up to 150 trunks and lines
- IP-centric architecture supports evolving critical communications technologies and standards
- Fully integrated PBX for 9-1-1 and administrative call handling
- Automatic server switchover for maximum redundancy
- No single point of system failure
- ACD included
- Priority queues with single-button priority answer
- Smart speed dialing based on workstation state, line type, and line features
- Silent monitoring of call-taking operations for quality control
