We offer intuitive call processing solutions that facilitate the call taking and dispatch processes for faster, more efficient response results. VESTA® and Sentinel® workstations are the industry’s leading Computer Telephony Integration (CTI) solutions, with intelligent and easy-to-use features. Enhanced call visualization capabilities are enabled by the adaptable and intuitive ORION™ family of mapping displays.

VESTA Systems

		VESTA Pallas A Next Generation 9-1-1 and administrative call-processing solution designed for the operational needs of emergency call centers up to 24 positions, delivering advanced voice and data services from a full-featured IP-PBX including Voice-over-IP telephony, remote answering positions, and private emergency networking.				VESTA CS A  Next Generation 9-1-1 and administrative call-processing solution designed for mid-sized and larger emergency call centers, delivering advanced voice and data services from a highly-redundant IP-PBX including Voice-over-IP telephony, remote answering positions, local site survivability, and Network ACD.
		VESTA DMS-100 An intelligent telephone console designed to provide additional functionality to the Nortel MBS. Its supported line-type is the Nortel proprietary MDC combined with the ACD call center option. MDC lines carry analog voice simultaneously with data over voice.				VESTA SL-100 A technologically advanced, fully integrated call processing solution ideal for CO-based, campus-style call centers. It is a CTI application working in conjunction with Nortel Networks SL-100 telecommunications switching system.

Sentinel Systems

		Sentinel Patriot A robust IP call processing solution for progressive call centers seeking scalable, flexible, remote call handling with maximum system redundancy.  It delivers geo-diverse 9-1-1 and administrative call processing capabilities to emergency dispatch operations from a fully integrated IP soft-switch with automatic server switchover and no single point of system failure.				Sentinel CommandPOST Provides cost-effective backup with complete Sentinel 9-1-1 call handling in temporary locations outside mission-critical call centers. It offers a full-featured console solution consolidating telephone, radio, CAD, digital logging, MIS, GIS and multiple third-party applications.
		Sentinel CM A robust emergency call processing solution fully integrated with the Avaya Call Manager IP-PBX. Designed for critical call centers seeking advanced skills-based ACD with geo-diversity and local survivability, it delivers rich fully integrated ANI/ALI and wireless location of 9-1-1 callers, plus administrative call processing from a high-reliability platform.