Our unmatched suite of Managed Services provides system protection and reliability to emergency call centers. Operations gain direct and secure connectivity with our exclusive Service Management Center (SMC) while implementing Monitoring and Response with any combination of the following services: Patch Management, Virus Protection and/or Disaster Recovery. Managed Services' customers maintain the highest level of system integrity possible, even as cyber attacks and system failures pose potentially fatal risks on a daily, if not hourly, basis.
The Virus Protection application suite is loaded onto the Console server by our System Staging. The Virus Protection client software is then deployed from the Console server to each Cassidian Communications server and workstation at the call center. Once this deployment is completed, the Virus Protection service will be activated.
Virus definition updates are downloaded to the SMC, which then distributes them to each emergency call center. The Virus Protection client applications will automatically check with the site's Console Server to see if new updates are available, and download them as required.
The Patch Management application is loaded onto the Console server by our System Staging. Similar to Monitoring and Response, the SMC initiates deployment of the Patch Management software application from the server to other approved workstations and servers at the site. Once this deployment is completed, the Patch Management service will be activated.
Prior to the deployment of a Microsoft OS patch, we review the patch to determine its relevance to our applications, potential impact to customer networks and testing requirements. Once a patch is certified by our System Verification and Test group, the Managed Services team will create a software package for deployment, which includes the patches to be deployed and applicable deployment rules for each patch. The Console server will automatically check for new patch updates, typically on a daily basis. If new patches are found on the SMC Application Server, they are downloaded to the Console server at the site, based on an agreed-upon schedule. Because many update packages require a reboot, these patch updates will remain on the Console server until an SMC specialist initiates deployment to each of the clients. This deployment is only begun after obtaining approval from your site or the appropriate maintenance partner.
The Disaster Recovery application is loaded onto the NMS Server by our System Staging. The Disaster Recovery client software is then deployed from the NMS server to each server and workstation that needs to be backed up.
The Disaster Recovery application is typically configured to perform an automatic weekly backup of each subscribing server and workstation. One of the significant benefits of the Disaster Recovery software is that it supports incremental backups saving storage space and providing for a faster backup and restore process. The status of the backup process is stored in the SQL database and reported back to the SMC. The NMS server is typically configured to store one month of backups (four copies, if backups are being saved on a weekly basis).
If a server or workstation fails, the most recent backup of the device can be easily retrieved from the NMS server in order to restore the failed device. Utilizing the restoration process is much faster than reinstalling and configuring every application that was installed on each machine. This process also ensures that all application-specific files will be restored, which would not be possible if you were to recover a system by reinstalling and configuring each application.