Monitoring and Response. Remote monitoring of system performance and remote intervention.

In the critical emergency call center, there can be no disruption in network availability – plain and simple. Yet, maintaining this degree of system integrity and operational readiness is extremely difficult. It requires proactive monitoring of key systems to avert a failure, when possible; along with a comprehensive response plan should one become inevitable. With Monitoring and Response, both measures are consistently in place through the company’s Service Management Center (SMC).

Virus Protection. Detection and removal of system vulnerabilities with automatic updates.

New and potentially lethal computer viruses are released constantly, as are antivirus updates to protect against them. To safeguard customers from these threats, Cassidian Communications has partnered with a best-of-class antivirus service provider to distribute critical updates through the SMC. This eliminates manual delivery of these updates and ensures they are received in a timely, efficient manner. Additionally, Virus Protection optimizes system security without preoccupying personnel or compromising call center operations.

Patch Management. Testing and deployment of operating system patches.

Every year, Microsoft® issues numerous security patches designed to “fix” operating system vulnerabilities to worms, viruses and other malicious software. For emergency call center operations, it is imperative these patches be adequately tested for compatibility and quickly implemented for application integrity. Patch Management helps ensure data integrity, software compliance and system security at all times.

Disaster Recovery. Backup and protection of remotely monitored systems.

Monitoring and Response, Patch Management and Virus Protection are invaluable for securing operations in the emergency call center. Protection against every possible malware attack or system failure, however, is not always possible. By partnering with a leading disaster recovery software provider, Cassidian Communications offers automatic data “saves” and real-time “snapshots” of all remotely monitored systems to a separate backup system that is located at the customer site. This enables quick restoration of workstations and servers so, even in the event of a major failure, operations continue with minimal downtime.