Technology is evolving and is now more mobile than ever. First cell phones, and now Voice Over IP (VoIP), text messaging, imagery and video have changed everything, from how the general public makes an emergency call, to the way in which PSAPs field the calls and respond. Next Generation 9-1-1 (NG9-1-1) addresses the evolution of emergency call taking in a technology-saturated world centered on Internet Protocol (IP). IP will be the foundation of NG9-1-1 for years to come, however, we must not lose sight of the present. Every PSAP has unique needs and some are able to transition to full IP solutions now, while others will start this new chapter at their own pace.
NG9-1-1 is important because it will provide the foundation for the evolutionary improvement of public safety. The Cassidian Communications team is continually researching and developing new technologies. We are also actively participating in key organizations like NENA, APCO and the 9-1-1 Industry Alliance (9IA) to design and implement new crisis communications standards. We are listening to our customers as they offer invaluable insight into the real-life demands, both economic and operational, of public safety.
We understand the need to make purchasing decisions wisely. We also know the world of technology is a complex and ever-changing one and our mission is to provide a full- and open-migration path, helping every PSAP achieve the highest level of efficiency possible.
We views the promise for NG9-1-1 as efficient handling of voice and data, complete interoperability and collaboration made possible by a common IP infrastructure, improved resiliency and survivability, quality of command and overall operational effectiveness.
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