Critical Matters

Mayor Bloomberg Announces Completion of NYC 9-1-1 System

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New York City Mayor Michael R. Bloomberg released a press release and held a press conference on January 5, 2012, at the City's public safety answering center (PSAC). According to the press release, "The modernization of the City's 9-1-1 system - known as the Emergency Communications Transformation Program - began in 2004 and has streamlined emergency call taking and dispatch operations, helping the City's first responders improve coordination and react faster - at record low response time levels." Cassidian communications VESTA® call processing solution is at the helm of this installation recording 50,000 calls per hour. This equates to nine times more than the peak hourly call volume on September 11. Read the press release.